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Cookie Policy

Last Updated October 2019

We are Joules Limited, a company registered in England and Wales under company number 2934327 and with our registered office at Joules Building, The Point, Rockingham Road, Market Harborough, Leicestershire LE16 7QU England.

This cookies policy applies to our website www.joules.com and any other website on which this policy is posted or expressly referenced (“Joules Sites”).

The Joules Sites use cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse the Joules Sites and also allows us to improve the Joules Sites. By using the Joules Sites you accept our use of cookies in accordance with this policy.

If you do not accept the use of these cookies please disable them by following the instructions below.

      Cookies are small text files that websites place in your browser when you visit them. When you return to the site, the site can access its previously placed cookie to uniquely identify your browser. Cookies accomplish several different things. They recall your preferences at a website, help you view content more efficiently and improve the overall user experience on a website. The can also help advertisers see what interests you and what advertising may be relevant to you. For further information on cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit https://www.allaboutcookies.org/.

      We use cookies to collect information about your computer, including where available your IP address, operating system and browser type. We also use cookies to obtain information about your general Internet usage. They help us to improve the Joules Sites and to deliver a better and more personalised service.

      In addition to uses for analytical purposes and for system administration, we also use cookies to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

      We use the following cookies:

      Strictly necessary cookies. These are cookies that are required for the operation of the Joules Sites. They include, for example, cookies that enable you to log into secure areas of the Joules Sites, use a shopping cart or make use of e-billing services.

      Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Joules Sites when they are using them. This helps us to improve the way the Joules Sites work, for example, by ensuring that users are finding what they are looking for easily.

      Functionality cookies. These are used to recognise you when you return to the Joules Sites. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

      Targeting cookies. These cookies record your visit to the Joules Sites, the pages you have visited and the links you have followed. We will use this information to make the Joules Sites and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose.

      You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

      Provider Cookie Purpose
      AddThis __atuvc All AddThis cookies relate to social media.
      This cookie is created and read by the AddThis social sharing site in order to make sure that if you share a page on your social media account you will see an updated count of the number of total shares
      AddThis __atuvs
      um       		This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms.
      AddThis bt
      bt2       		These cookies are behaviour targeting cookies
      Addthis dt
      di2       		These cookies are for maintenance and make sure that cookies which have been shared are up to date
      Addthis ssc This cookie is used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.
      AddThis loc This cookie uses geolocation to show where users are sharing links. It is a persistent cookie and expires in 90 days.
      Addthis uid This cookie tracks user logins (ID) to the AddThis Service. It is a persistent cookie and expires in 2 years.
      AddThis ups This cookie is used to record user-specified sharing preferences
      Addthis uvc This cookie measures frequency of visits by user. It is a persistent cookie and expires in 2 years.
      Addthis vc undefined
      Addthis _#uid This cookie helps to link website visitor activity to external online marketing campaigns. This cookie is a unique user identifier.
      Adobe AMCVS_###AdobeOrg This cookie uses JavaScript to store a unique visitor ID in an AMCV_###@AdobeOrg cookie, where ### represents a random string of characters. For example, AMCV_1FD6776A524453CC0A490D44%40AdobeOrg.
      Adobe s_campaign This cookie identifies unique browsers. It is used for advertising, site analytics and other operational functions.
      Adobe s_cc This cookie determines whether cookies are enabled in the browser.
      Adobe s_getNewRepeat This cookie determines whether a visitor is a new visitor or a repeat visitor, and captures this information in a Analytics variable.
      Adobe s_sq This cookie stores information about the previous link clicked within the site.
      BazaarVoice BVImpldesktop This cookie allows Bazaarvoice to operate in desktop browsers. We use Bazaarvoice to provide our product ratings and reviews
      Curalate cuid
      crl8.fpcuid      		 These cookies are used to pseudonymously capture user interaction data (impressions, hovers, and clicks). This, in turn, allows Curalate to measure and optimize the performance of the client’s Fanreel installation. Under no circumstances will these cookies (or their pseudonymous identifier) ever be tied to personally identifiable information, such as a name or e-mail address.
      Dynatrace dtCookie
      dtLatC
      dtPC       		These cookies allow Dynatrace Monitoring.
      Dynatrace dtSa This cookie is used on browsers that do not support sessionStorage.
      Hotjar _hjIncludedInSample This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
      Joules acceleratorSecureGUID This cookie Maintains the authentication of the session
      Joules JSESSIONID This cookie is used in session tracking.
      Joules JoulesComplianceCookie This cookies allows a popup to show on site, advising on our cookie policy and prevents it from re-occurring.
      Joules joulesstorefrontRememberMe This cookie is used so you do not need to re-enter your password if you have chosen to tick "Remember Me".
      Joules LB_Session This cookies allows your session to be moved from one server to another during busy periods to ensure smooth shopping experience.
      Joules/CDN ROUTEID This cookie is used to ensure you the best possible stability and performance when navigating around the website and is used to retain information about the user's session from our Web server. The cookie contains no personal info.
      Facebook datr
      fr
      lu
      sb       		These cookies are used by Facebook to help you like and share our content with your friends. Facebook sets several cookies in order to provide this functionality.
      Google Analytics __utma Google Analytics help us to track information about visits to our website and revenue.
      This cookie is typically written to the browser upon the first visit to our website from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits our website, a new __utma cookie is written with a different unique ID. This cookie is used to determine visitor numbers to our website and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.
      Google Analytics __utmc This cookie is no longer used by the ga.js tracking code to determine session status.
      Google Analytics __utmz This cookie stores the type of referral used by visitors to reach our website, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within our website.
      Google Analytics _dc_gtm_UA-#####-# This cookie is associated with sites using Google Tag Manager to load other scripts and code into a page. Where it is used it may be regarded as Strictly Necessary as without it, other scripts may not function correctly. The end of the name is a unique number which is also an identifier for an associated Google Analytics account.
      Google Analytics _ga This cookie is used to distinguish one user from another
      Google Analytics _gat This cookie is used to throttle request rate.
      Movable Ink _micpn This cookie is used for campaign attribution of onsite behaviour.
      Movable Ink _mibhv This cookie is used for general behaviour tracking and to build user profiles for use in targeting and personalisation.
      Monetate mt.v This cookies allows Joules to try out different website improvements and report on their effectiveness.
      SessionCam sc.UserId Purpose Aggregates users’ sessions over a period of time.
      SessionCam sc.Status Purpose Check if session monitoring is enabled.
      SessionCam sc.ASP_NET_SESSIONID Purpose Aggregates page views across a unique visit.
      SessionCam SessionCamTestCookie Purpose Checks if cookies are allowed to read/write. The cookie is deleted immediately if read/write is not permitted
      SessionCam sc.OptOut Purpose Informs our website of users who have opted out of SessionCam services.
      SessionCam sc.ASP_NET_SESSIONID Purpose Tracks sessions across multiple domains belonging to Zuto.
      Sub 2 V1V4
      V2V4
      V3V4       		These cookies are used to identify your browser and to capture information about you and your use of this website.
      Summit Media Ltd _#sess Summit Media support our SEO and affiliate programmes.
      This cookie stores information about a user session, although it is itself persistent
      Summit Media Ltd _#slid
      _#srchist
      _#uid
      _#vdf       		These cookies stores a unique sales ID number to track where specific orders and revenue are coming from.
      Taggstar _taggstar_vid In order to have a persistent identifier for a visitor, a random UUID is used and stored in a cookie.
      Taggstar _taggstar* Other cookies are using in A/B testing.
        _uetsid Unclassified

      You can enable, disable or delete cookies within the settings on your browser. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” menu). Disabling a cookie or category of cookie does not delete the cookie from your browser; you will need to do this yourself from within your browser by choosing the option to delete cookies. If you have disabled one or more cookies, we may still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information.

      If you use your browser settings to block all cookies (including essential cookies) please note that you may not be able to access all or parts of the Joules Sites.

      To find out how to delete cookies in the Safari browser, please click here

      To find out how to delete cookies in the Chrome browser, please click here

      The Joules Sites may contain links to and from the websites of our partner networks, data partners, advertisers and affiliates. It may also contain links to third party social media sites. These third parties may place their own cookies or other technological devices on your Internet browser. We have no control over these third parties and no responsibility for the technologies they employ. To learn how a particular website collects and uses your information, you should read the privacy policy of that website.

      We do not accept any responsibility or liability for third party policies. Please check these policies before you submit any personal data to these websites.

      If you have any questions, comments or requests regarding this policy, the Joules Sites or our products, please email us at: joulesteam@joules.com. We will endeavour to respond as quickly as we can but you may experience a delay in our response time due to severely reduced staffing levels. Alternatively, you can write to us at: Customer Services Team, Joules Building, Saxon Way West, Corby, Northants NN18 9ES, England.