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We’re partnering with 100s of creative people and businesses to bring you 1000s of perfect products for you and your family (even your four legged friends!)… in just one place.
Our delivery partners are now operating contact-free delivery so that you can still receive your parcels safely without requiring a signature. Please see below for the available delivery methods, costs and timescales.
You can read our latest COVID-19 updates on delivery, returns and frequently asked questions here.
Royal Mail are currently experiencing localised service disruptions which may potentially delay the delivery of your order. To find out if your area is impacted, and for further updates, please visit Royal Mail’s website - Royal Mail Service Update
Delivery within working days of placing your order.
Deliveries take place between 8am - 6pm.
Please note that delivery may take a little longer to these areas: The Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, BT, DD, EH, GY, JE, FK, HS, IM, IV, KA, KW, KY, ML, PA, PH, TD, TR, ZE.
Order by 4pm for next working day delivery.
Deliveries take place between 8am - 6pm, Monday to Friday only. Bank holidays and weekends are excluded from delivery times.
If you order on a Friday after 4pm, Saturday or Sunday, you will receive your order the following Tuesday.
Our Next Day delivery service is currently available to UK mainland postcodes only. Please note, this service is not available to the Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, BT, DD, EH, GY, JE, FK, HS, IM, IV, KA, KW, KY, ML, PA, PH, PL, TD, TR, ZE.
We're sorry, due to the recent government updates we've currently stopped taking click and collect orders. However, our Collect+ service is still available.
Not available for Friends of Joules orders, or Joules gift cards.
If you select our Aberdeen, Braehead, Inverness, Edinburgh, Perth, St.Andrews or Stirling stores, our Click & Collect delivery service will take 1 additional working day.
Non Mainland UK stores such as Belfast, Kenmare and Newry will take an additional 3 working days.
Not available for Friends of Joules orders.
Order by 3pm on a Friday for Saturday delivery.
Our Saturday delivery service is currently available to UK mainland postcodes only. For a full list of exclusions, please click here.
Delivery between 7 - 15 working days of placing your order.
We deliver to over 70 countries worldwide (please click here to see all countries, delivery timescales and prices)
Orders outside of the UK may be subject to import duties and taxes. These are levied when the delivery reaches its specific destination and you will be responsible for the payment of any such duties and taxes.
Standard and Express delivery options available from most of our sellers (please review the options available for your bag at checkout).
Delivery times will vary by seller and item. Please check the delivery tab on the product page for more details.
For more information, please see our Delivery FAQs here.
If you'd prefer to contact our customer service team, please contact us via email at firstname.lastname@example.org. We will respond to you as quickly as we can.