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Delivery Guide

You can read our latest COVID-19 updates on delivery, returns and frequently asked questions here.

Please check our info pages, as you may find the answer to your query. If you do still need to contact us, we are operating with a reduced customer service team who will respond as quickly as they can.

Our distribution partner, Clipper Logistics, is operating with dramatically reduced staffing levels to protect their team and ensure strict safety guidelines are followed at this challenging time. As a result, our standard delivery time has increased to 10 working days. We’re sorry for any inconvenience this may cause, but we hope you can appreciate that this was a necessary decision to ensure the safety of ours and our partner’s employees.

Delivery information for Joules

Standard Delivery - Free over £49

*The cost of standard delivery may vary for items fulfilled by our Friends of Joules partners. Prices will be displayed at checkout.

Delivery

Delivery times are between 8am - 6pm, within working days of your order being placed.

Please note orders fulfilled by our Friends of Joules partners may take up to 5 days to arrive.

Exclusions:

Please be aware that delivery may take a little longer to these areas: The Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, BT, DD, EH, GY, JE, FK, HS, IM, IV, KA, KW, KY, ML, PA, PH, TD, TR, ZE.
Next Day Delivery -

Order by 8pm for next day delivery. Delivery times are between 8am - 6pm. *Please note that if you order on a Saturday or Sunday, you will receive your order the following Tuesday.

Exclusions

Next Day delivery applies for working days only, Bank holidays and weekends will be excluded from the delivery times. Our Next Day delivery service is currently available to mainland UK postcodes only, and excludes the Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, BT, DD, EH, GY, JE, FK, HS, IM, IV, KA, KW, KY, ML, PA, PH, PL, TD, TR, ZE.
Click & Collect - Free

Order by 12pm for collection in your selected store (Mon-Fri).

We’re gradually re-opening our stores, so to see which stores you can Click & Collect to, please search your postcode in checkout.

Exclusions

Please note that our Click & Collect delivery service will be 1 additional working day for the following stores: Aberdeen, Braehead, Inverness, Edinburgh, Glasgow, Perth, St. Andrews, Stirling, Truro. All non-Mainland UK stores can take up to 3 additional working days and includes: Belfast, Kenmare, Newry.

Please note gift cards can only be purchased for delivery to a home address and are therefore not available for click and collect delivery. However, gift cards are available to be purchased in store.

*Please note Click and Collect is not available for any purchases from our Friends of Joules partners. Further details of available delivery methods can be found via delivery tab at the bottom of each product page.

How to use Click & Collect

1. Place your order online. As part of the checkout process you will be offered the choice of home delivery or Click & Collect (if available for the product(s) you have selected). Simply enter your postcode or town to find your nearest participating store, select and proceed to payment. Please note we’re gradually re-opening our stores, so to see which stores you can Click & Collect to, please search your postcode in checkout.

2. Once confirmed, we will send you an email and SMS text when your order is ready to collect. Each store states its estimated delivery time and opening hours.

3. What will I need to collect my order? Simply bring along any email or text message you’ve received relating to your order. You can show it on your phone or bring along a print out. You’ll also be asked security questions about your order and address and be asked to sign for your order. Your order will be held in store for seven days.

We’ve prepared some safe shopping measures to make your experience in store efficient and safe for customers and our colleagues, please click here to read.


FAQ's

What if my postcode isn't recognised?

If your postcode isn’t recognised then you can simply override this by entering it manually.

How can I save my delivery address?

To save your delivery address for your next order you will need to create an account at the end of checkout by entering a password.

Why do you ask for a mobile number?

This is so we can text you to let you know what time to expect your parcel

What's an address nick name?

This is so you can save an address to save you having to re-enter details each time you order. Enter a nickname that is easily recognisable for next time

Someone collecting on your behalf

If you would like someone else to collect your order on your behalf, they need to bring the confirmation email (either printed or on their phone) along with the photo ID in the name of the person that has placed the order.
CollectPLUS - Free over £49

Delivery times are within working days of your order being placed.

What do I need?

Once your order has been received at your chosen CollectPlus store, you will receive your unique barcode via email, and you can go and collect your order. If you've given us your mobile phone number, we'll also send you a text message with your barcode when your goods are ready for collection. The time of day your order is available will vary as it depends on the time your order is scanned in as received by the CollectPlus store.

Your confirmation email and/or text will contain your unique barcode, so please bring this with you as proof of purchase, along with proof of ID. For your protection against fraud, we can’t release your order without seeing proof of ID. You can use any of the following as proof of ID:

• Driving License
• Passport
• Utility/mobile phone bill
• Wage Slip
• Bank statement or bank/building society book
• Cheque guarantee/credit/debit card or Cheque book

We're happy for someone else to collect your order, but the person you've nominated must present your CollectPlus barcode, and your proof of ID. The ID presented must be in the name of the person who placed the order.

Your order will be available for collection at your chosen store for 10 days, after which it will be returned to our warehouse and your account will be refunded, but please allow up to 2 weeks for this.

Exclusions:

Please note CollectPLUS is not available for any purchases from our Friends of Joules partners. Further details of available delivery methods can be found via delivery tab at the bottom of each product page.

Saturday Delivery - £6.95

Order by 3pm on a Friday for delivery between 8am and 6pm on Saturday.

Exclusions:

Our Saturday delivery service is currently available to mainland UK postcodes only, and excludes the Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, BT, DD, EH, GY, JE, FK, HS, IM, IV, KA, KW, KY, ML, PA, PH, TD, TR, ZE.

Please note Saturday delivery is not available for any purchases from our Friends of Joules partners. Further details of available delivery methods can be found via delivery tab at the bottom of each product page.

International Delivery - From £9.00

We now deliver to over 70 countries worldwide. If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Pricing and Delivery:

For a list of delivery charges and delivery times by country please click here. We also offer delivery to British Forces Post Office.

Delivery information for Friends of Joules

Purchases made from any of our Friends of Joules partners will be despatched directly from their premises. Delivery timescales, methods and costs may differ.