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Delivery and Returns

Delivery

Returns

Our delivery partners are now operating contact-free delivery so that you can still receive your parcels safely without requiring a signature. Please see below for the available delivery methods, costs and timescales.

You can read our latest COVID-19 updates on delivery, returns and frequently asked questions here.
Standard Delivery (FREE over £49)

Delivery within 5 working days of placing your order.

Deliveries take place between 8am - 6pm.

Please note that delivery may take a little longer to these areas: The Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, BT, DD, EH, GY, JE, FK, HS, IM, IV, KA, KW, KY, ML, PA, PH, TD, TR, ZE.
Next Day Delivery

Order by 6pm for next working day delivery.

Deliveries take place between 8am - 6pm, Monday to Friday only. Bank holidays and weekends are excluded from delivery times.

If you order on a Friday after 6pm, Saturday or Sunday, you will receive your order the following Tuesday.

Our Next Day delivery service is currently available to UK mainland postcodes only. Please note, this service is not available to the Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, BT, DD, EH, GY, JE, FK, HS, IM, IV, KA, KW, KY, ML, PA, PH, PL, TD, TR, ZE.
Click & Collect FREE

Order by 12pm for collection in your selected store from 4pm next working day.
  • You will receive an email and text once your order is ready to collect from your chosen Joules store, bring this with you to collect your order.
  • We will also ask you to confirm your address, and you may be asked to sign for your order.
  • Someone else may collect your order on your behalf, but they will need to bring the above confirmation and show photo ID in the name of the person who placed the order.
  • Once your order arrives in store, you have up to 7 days to collect.

Not available for Friends of Joules orders, or Joules gift cards.

If you select our Aberdeen, Braehead, Inverness, Edinburgh, Perth, St.Andrews, Perth or Stirling stores, our Click & Collect delivery service will take 1 additional working day.

Non Mainland UK stores such as Belfast, Kenmare and Newry will take an additional 3 working days.
CollectPLUS (FREE over £49)

Delivery within 5 working days of placing your order.
  • You will receive a unique barcode via text and email when your order arrives at your chosen CollectPlus store.
  • Please bring this and proof of ID (driving license, passport, bill in your name, bank statement etc) with you.
  • Someone else may collect your order on your behalf, but they will need to bring the unique barcode and show photo ID in the name of the person who placed the order.
  • Once your order arrives in store, you have up to 10 days to collect.

Not available for Friends of Joules orders.
Saturday Delivery £6.95

Order by 3pm on a Friday for Saturday delivery.

Deliveries take place between 8am - 6pm.

Our Saturday delivery service is currently available to UK mainland postcodes only. For a full list of exclusions, please click here.
International Delivery From £9.00

Delivery between 7 - 15 working days of placing your order.

We deliver to over 70 countries worldwide (please click here to see all countries, delivery timescales and prices)

Orders outside of the UK may be subject to import duties and taxes. These are levied when the delivery reaches its specific destination and you will be responsible for the payment of any such duties and taxes.
Friends of Joules Deliveries Cost calculated at checkout

Standard and Express delivery options available from most of our sellers (please review the options available for your bag at checkout).
  • Standard delivery usually takes between 3 - 5 working days.
  • Express delivery usually takes between 1 - 2 working days.

Delivery times will vary by seller and item. Please check the delivery tab on the product page for more details.

For more information, please see our Delivery FAQs here.

If you'd prefer to contact our customer service team, please call us on 0345 2507160 or contact us via email at joulesteam@joules.com. We will respond to you as quickly as we can.