Our goodwill returns policy: You can send your order back to us in its original condition with proof of purchase within 28 days for a full refund. If the item you purchased was a sale item then please return it within 14 days.

You also have the right to cancel your contract, which begins on the date you place your order and ends 14 calendar days from the day after you receive the product you have ordered. You must return the item to us within 14 calendar days of cancellation.

Full details of your right to cancel and return products can be found in our terms and conditions by clicking here.

Our Christmas extended returns period starts from Monday 21st October, allowing returns up to the 31st January.

Please note that due to health and hygiene reasons we are unable to accept the return any of the following items:
(i) swimwear;
(ii) underwear;
(iii) earrings; or
(iv) toiletries,
unless they are returned to us unused and in a fully resalable condition with all hygienic seals in place and unbroken. This does not affect your right to return a product if the product is faulty or misdescribed.”

Just follow these simple steps for returning Joules only product through your local Joules shop or via Royal Mail...

In Store: You can return your order by dropping it off at your local Joules store, who will issue you a refund. Please note you cannot return your Joules product to stockists, concession and non-Joules stores.

Through the Post: If you have shopped through the Catalogue or online just fill in the exchanges and returns form on the bottom of your invoice, if you bought your items in one of our shops, please put a copy of your till receipt and your card receipt in the parcel and include a covering letter with your name, address and contact details. Without the copy of both of your receipts we will be unable to issue a monetary refund if one is due. Your statutory rights are not affected.

Then just drop it off at your local Joules shop or nip it down to the Post Office with your free returns label and pop your parcel into the post. Please note that returns are not free during sale periods.

Please remember to get a proof of posting certificate from your Post Office. This will cover you if your parcel gets lost in the post.

Items purchased from any of our Marketplace partners can only be returned by post direct to the seller. The returns address can be found on the despatch note inside your parcel.

Our stores are happy to exchange an item but we do not accept exchanges by post. Please contact the store in advance of visiting to ensure they have the stock available.

Alternatively you can call Customer Services who can either contact your store of choice on your behalf or place a new online order for which payment will be taken.

Return labels if applicable can be found on your parcel summary however, if you no longer have a return label please click here for a free return label.

This free returns label can only be used to return Joules products. If you have purchased a product from one of our Friends of Joules partners please return the item to the address enclosed in your parcel. If you need further assistance please contact Customer Service.