For full details on how you can return your order, please click here. You also have the right to cancel your contract, which begins on the date you place your order and ends 14 calendar days from the day after you receive the product you have ordered. You must return the item to us within 14 calendar days of cancellation.

Full details of your right to cancel and return products can be found in our terms and conditions by clicking here.

Yes, you can return your Joules items to a store, even if you originally ordered online. We can accept returns in store for orders placed online and paid for via debit/credit card, gift card, Klarna, Googlepay or Applepay.

To find out the status of your nearest store, please take a look at our store finder page here. Read our latest Covid-19 updates here.

Please note that due to health and hygiene reasons we are unable to accept the return any of the following items:
(i) swimwear;
(ii) underwear;
(iii) earrings; 
(iv) toiletries; or 
(v) facemasks, 
unless they are returned to us unused and in a fully resalable condition with all hygienic seals in place and unbroken. This does not affect your right to return a product if the product is faulty or misdescribed.”

In the rare and unfortunate event of your order being faulty or incorrect please accept our apologies and contact Customer Services.

Returns can take up to 10 working days to be processed.

Once your return is actioned we will send you a returns confirmation email and your refund will be processed at that point. You can expect to see the refund in your account within 72 hours from then.

We ask that you retain your proof of postage from the post office until you have received confirmation of the return being processed.

You will receive a full refund of the price paid for the products, but you will not receive a refund of the original delivery charges or cost of returning the products to us (unless the products were faulty).

If you have purchased products as part of an offer or discount, the amount refunded will be adjusted accordingly to reflect any failure to meet the original requirements for the offer or discount as a result of returning the product.

Our store colleagues will be able to process your return or an exchange, just take along your items, with your reciept and the card you originally paid with. Please contact the store in advance of visiting, to ensure they have stock of your desired item.
Unfortunately, we do not accept exchanges by post.

To find out the status of your nearest store, please take a look at our store finder page here. Read our latest Covid-19 updates here.

Return labels if applicable can be found on your parcel summary however, if you no longer have a return label please click here for a free return label.

This free returns label can only be used to return Joules products. If you have purchased a product from one of our Friends of Joules partners please return the item to the address enclosed in your parcel. If you need further assistance please contact Customer Service.

If you have purchased items from one of our stockists (whether online or in store) and would like an exchange or refund, you need to check the returns policy of the stockist you bought the item from and deal with the stockist directly.