Joules gift card terms and conditions:

Gift cards can be redeemed for merchandise at any Joules stores (including Standalone shops in the United Kingdom only, excluding stockists and ROI stores) and online (subject to website terms and conditions). They may be exchanged for goods of a higher price than the face value of the card on payment of the difference.

Gift cards cannot be exchanged for cash. Gift cards can be activated with a minimum value of £10 and have a maximum value of £1000.

Gift cards cannot be returned or refunded, except in accordance with your legal rights.

Gift cards are valid for 24 months from date of last use after which the remaining balance will be deducted.

Gift cards can only be used to purchase Joules items (Garden Trading & Friends of Joules items are excluded).

Balance enquiries can be obtained in store, online or by calling 0345 250 7170

If any item purchased with a gift card is subsequently exchanged for an item of a lower price or refunded, any money owing will be added to the remaining balance on the gift card.

If you do not spend the entire balance on the gift card, the remaining balance will be updated after each transaction and shown on your printed till receipt.

Gift cards should be treated as cash. They are not cheque guarantee, credit or charge cards. Joules will not accept liability for lost, stolen or damaged cards.

Joules reserves the right to refuse to accept a gift card which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud. 

Joules reserves the right to amend the terms and conditions of gift cards at any time without notice and to take appropriate action, including the cancellation of the card, if, in its discretion, it deems such action necessary. This does not affect your legal rights.

Gift cards are issued by The Harborough Hare Limited, Registered Company Number:  14504304, Registered Company Address:  Desford Road, Enderby, Leicester, United Kingdom, LE19 4AT, England.