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The size of the neck opening on this product surpasses the maximum allowed by the relevant European safety standard (BS EN 16781:2018) and presents a potential risk.
Please stop using this product immediately. Contact Joules or the retailer you purchased the product from for a full refund.
Joules customer service team: 0345 250 7160 or email: firstname.lastname@example.org
We apologise that it has been necessary to recall this product and for the inconvenience caused