There’s new owners in town! We think you might know them…
Joules Founder, Tom Joule is pleased to announce he has entered into an agreement to set up a joint venture with NEXT Plc to buy The Joules Group out of administration, via a newly formed company. This new partnership will return Joules to being a private business after over 6 years as a PLC and will secure Joules’ future as a going concern; keeping the head office in Market Harborough and protecting over 100 Joules stores and over 1,400 employees.
Tom Joule said: "After three years away from the operational side, I'm truly looking forward to inspiring teams with clear direction to excite and recapture the imagination of the customer again. Our customers have always trusted us to lead, not follow, with products that reflect their lifestyle. It's important that we live up to the high standards they desire in design, quality and, with NEXT's Total Platform delivery and customer support proposition, the service they expect.”
You can read the full announcement here.
- Will my store be closing / How do I know which stores will be closing?
We’ve sadly had to close 28 stores, but you can still shop Joules at any of our remaining stores. You can see the list of closed stores below, we’re sorry if this includes your local store or causes any inconvenience.
- Lyme Regis
- Milton Keynes
- Northcote Road
- Peak Village
- Salcombe Fore Street
- Southwold Little Joule
- St Davids
- Dartmouth Little Joule
- Aldeburgh Little Joule
- North Berwick
- My local stores closed; how do I get my click & collect?
If you had a click & collect parcel delivered one of our closed stores this will be refunded to you, we’re sorry for an inconvenience this may cause. Unfortunately, we’re not able to redirect click & collect orders to other stores. You should receive an email from us with all the information you need.
- Are you still accepting orders / is it safe to order from you / can you guarantee I’ll receive my order?
Joules has been bought out of administration by a joint venture between Tom Joule and NEXT Plc, via a new company.
Joules continues to operate as usual through stores, concessions and online. Gift cards can still be used online and in store, and deliveries continue to be dispatched as per our multiple delivery options. Please be aware that Royal Mail strike action may impact our delivery timescales.
- When will I receive my order / Where is my order?
Your order will be dispatched within the time frame outlined at purchase and you will receive an email when your order is dispatched along with a carrier link to track your order. We’re aware of Royal Mail strike action in the coming weeks which may disrupt or delay some deliveries.
- Can I use still use my gift card online?
Yes, gift cards can still be used online and in store.
If your question is not answered here, please see our help centre where you will find answers to other frequently asked questions.
Refund & Returns Policy
Any orders placed before 1st December will be refunded by gift card. For orders placed from 1st December the following returns policy applies
Return via post
If you are not completely happy with any product that you have ordered from us, you may return it to us in its original condition any time within 30 calendar days from the date of delivery. Please refer to the product details for any exclusions.
Please see our terms and conditions for more detail about returns and your cancellation rights.
If you placed your order online, you can raise a return here. Simply enter your order details and then select the item(s) you want to return. Include the returns note inside the parcel, attach the label to the outside and head to your nearest post office. If you don’t have a printer don’t worry, you will also be given a QR code which you can show to the post office, and they will print the label for you.
We'd recommend asking for a proof of postage, so you have a reference in case your parcel takes a while to arrive with us.
If you're returning Joules items bought from one of our stores you can download a free returns label here. Please include your till receipt and a brief letter including your name and address, contact details and details of what you're returning in your parcel.
Return to store
If you are not completely happy with any product that you have purchased, you may return it to the store in its original condition any time within 30 calendar days from the date of purchase.
When returning an item please provide your receipt and the card you originally paid with.
This does not affect your statutory rights.
- Can I return a Joules item for an exchange?
Our store colleagues will be able to process your return or an exchange, just take along your items, with your receipt and the card you originally paid with. Please contact the store in advance of visiting, to ensure they have stock of your desired item.
Unfortunately, we do not accept exchanges by post.
To find out the status of your nearest store, please take a look at our store finder.
- Can I return my Joules items to store, if I originally ordered them online?
Yes, you can return your Joules items to a store, even if you originally ordered online. We can accept returns in store for orders placed online and paid for via debit/credit card, gift card, Klarna, Paypal, Googlepay or Applepay.
- Are Friends of Joules impacted by your new returns policy?
Friends of Joules sellers have their own individual returns policies and are not impacted by changes to the Joules return policy. Please refer to each seller’s specific policy.
- Are Garden Trading products impacted by your new returns policy?
Garden Trading is now an independent company, not owned by Joules. Please visit Gardentrading.co.uk for information on its returns policy.
You can read more frequently asked questions here.